Our Warranty

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All FreeForm treadmill models carry a Lifetime Frame & Motor Warranty to ensure your confidence and enjoyment from the moment of purchase.

Coverage is detailed as follows:

Home models: F20, F40, F60, F80, F90 & F100

    • Frame = LIFETIME (5 years lifetime expectancy)
    • Drive Motor = LIFETIME (5 years lifetime expectancy)
    • Electronics = 5 YEARS
    • Belt, Deck and Rollers = 5 YEARS
    • Labour = 2 YEARS – Return to base

Commercial models: F1000 & F2000

    • Frame = COMMERCIAL LIFETIME (5 years lifetime expectancy)
    • Drive Motor = 5 YEARS
    • Belt, Deck and Rollers = 5 YEARS
    • Labour = 2 YEARS – Return to base

FreeForm F20, F40, F60, F80 and F100 treadmills carry a return to base warranty honouring coverage for use within a private / domestic, non-commercial / non-fee paying environment. FreeForm F1000 and F2000 treadmills are graded for commercial usage with one of the best warranties in the industry for this coverage. This warranty is valid for the original owner of the equipment and is not transferable. FreeForm’s obligation under this warranty is limited to repairing or replacing the treadmill at the discretion of FreeForm.

Responsibility for freight or transport expenses incurred in delivering the product to the place of purchase falls upon the customer. Delivery expenses for spare parts sent directly to the owner will be the responsibility of the owner.

Repairs for which warranty claims are made must be pre-approved by FreeForm and can only be performed by FreeForm accredited service dealers unless authorised in writing from FreeForm customer service personnel.

FreeForm warranties do not cover any damage to a product caused by or attributable to freight damage, abuse, misuse, improper or abnormal usage, conjunctive usage with other equipment and applications, repairs performed by anyone other than the pre-approved FreeForm accredited service dealer or any commitments made be any external warranty. The owner’s manual includes instructions for general maintenance which is the responsibility of the purchaser. This includes belt tracking, alignment and lubrication which are not covered by warranty. General wear and tear on aesthetic components such as covers, rubber or foam hand grips are not covered by this warranty and will not affect the performance of the product.

FreeForm can not be held responsible for any damages with respect to financial loss, property loss, installation or removal expenses, loss of enjoyment or usage during repair or replacement periods. If the product is not able to be repaired FreeForm will provide a replacement of comparable performance. The replacement product may be of higher, equal or lower selling price due to technological advances or economic change.

This warranty adheres to all Australian Consumer Rights applicable to this product. We at FreeForm take pride in our after sales service. If you have any queries or concerns regarding your FreeForm purchase simply contact our friendly customer service team.

30 days money back

We’re constantly innovating our products to strive for higher quality at a lower selling price. We want you to be happy with your purchase which is why we offer a 30 Day Money Back Guarantee on this item. If you’re not completely satisfied with your purchase simply return the item to the store of purchase and you will receive a 100% refund of the item purchase price.

Conditions:

  • Item must not be damaged or misused.
  • Return the item to the place of purchase within 30 days of the initial purchase.
  • Original proof of purchase must be presented.
  • Valid only for the original purchaser.
  • Refund will only be given after the item has been received by the seller and complete with all components in an undamaged condition.
  • Freight and delivery expenses to and from the seller are considered a separate service and will not be reimbursed. This money back guarantee is for the purchase price of the item indicated on the product line of your proof of purchase.

Please note we appreciate if you could also supply the original packaging as your returned item will be promoted and sold as a used item in one of our stores.